Posted by HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business.
Tech Operations Analyst / Analyst – USA
Job Description:
Handles contacts from one or more lines of business.
May serve as a resource to less experienced staff.
May provide on-the-job training.
Resolves most complex technical issues without additional assistance.
Contributes to knowledge management enrichment.
At direction of manager, may assist in training and business development projects.
Handles contacts from one or more lines of business.
May serve as a resource to less experienced staff.
May provide on-the-job training.
Resolves most complex technical issues without additional assistance.
Contributes to knowledge management enrichment.
Qualification:
2 year degree or equivalent combination of education and work experience
4 year degree preferred
3 years technical support or directly related experience working in a similar technical environment
1-3 years of Technical/Desktop Support experience within a busy, high volume call environment
Proven track record in a desktop technical support environment
Strong communication skills; Excellent English (Written and spoken)
Strong customer service, analytical, and problem resolution skills.