Posted by HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business.
Management trainee | Fresher | Chennai
Job Description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1.) Participate in planning and forecasting exercise with onshore and business associates (2.) Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups (3.) Identify and implement improvements in formats and templates used for reporting and analysis (4.) Ensure that all SLAs are met, measured and reported to the clients on agreed frequency (5.) Run the governance with clients and maintain action logs to record, track and close the issues (6.) Act as first escalation point of contact for all service delivery related matters (7.) Conduct team meetings, collect information on people issues and implement actions to address them. (8.) Review of deliverables on defined parameters. (9.) Continuous process improvements to create capacities. (10.) Build, own and improve internal controls in the processes
Masters in Business Administration, MBA, MBA(PGDM)