Posted by Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
IT Help Desk – Romania
Job Description:
• Job holder works towards pre-defined / pre-determined objectives.
• Is responsible for process execution/documentation at his/her level
• Most tasks are well defined and routine
• Executes data transactions, takes/makes calls
• Shares knowledge/ best practices
• Is responsible for adhering to defined performance level parameters (productivity, quality etc.)
• Employee shall deal with sensitive/financial information of a client/internal Infosys processes
• The job holder will work closely with our client in executing the pre-defined activities in the stream of IT Level 1 helpdesk support
Job Scope
• Fluent in spoken and written English. Able to converse and provide technical support in English through various channels – Calls, Emails & Live ChatWillingness to work in shifts on Weekdays & Weekends (rotational), 24/7 Operations
Qualifications:
• 1-2 years. With experience in Helpdesk /Service Desk
• Technical Qualification preferred
• Should have experience with active directory
• Good knowledge and experience in ticketing procedure, prioritization of tickets, experience on common ticketing tools – Service Now, BMC Remedy, etc
• Understanding of common computer hardware and common technical terminology
• Good listening skills – ability to understand ambiguous information, probe and consolidate into useable data