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Larsen & Toubro (L&T) a major Indian technology, engineering, construction, manufacturing and financial services conglomerate, with global operations. L&T addresses critical needs in key sectors – Hydrocarbon, Infrastructure, Power, Process Industries and Defence – for customers in over 30 countries around the world.
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L&T is engaged in core high impact sectors of the economy and our integrated capabilities span the entire spectrum of ‘design to deliver’. With over 8 decades of a strong, customer focused approach and a continuous
Customer Relationship Associate – Edutech Chennai
Required Experience : 1 – 4 Years
The Customer Relationship Associate is a crucial role within our organization, responsible for providing exceptional customer service and support to both clients and internal departments. As a member of the team, you will play a vital role in ensuring the satisfaction and success of our customers while maintaining strong relationships with them.
Job Responsibilities:
Serve as the primary point of contact for clients and candidates, addressing their inquiries, providing information, and offering suggestions throughout the process.
Build and maintain strong relationships with clients, understanding their job requirements, and matching them with suitable candidates from our talent pool.
Assist in the preparation and presentation of candidate profiles to clients, highlighting their skills and qualifications.
Conduct regular follow-ups with clients and candidates to gather feedback and ensure customer satisfaction.
Collaborate with the recruitment team to source and screen potential candidates, evaluating their suitability for specific job openings.
Maintain accurate records of client and candidate interactions, updates, and progress in our customer relationship management (CRM) system.
Stay updated with industry trends, market conditions, and client requirements to provide valuable insights to the team.
Qualification:
Any Bachelor’s degree.
Previous experience in a customer service or client-facing role, preferably in the recruitment or placement industry.
Excellent communication and interpersonal skills to establish rapport with clients and candidates.
Strong organizational and multitasking abilities to handle multiple client and candidate requirements simultaneously.
Detail-oriented with a focus on accuracy in maintaining records and documentation.
Ability to work collaboratively in a team environment and adapt to changing priorities.
CRM
BUSINESS DEVELOPMENT
MIS
CUSTOMER SATISFACTION
MARKET RESEARCH
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Assistant Manager-Assurance & Operations. – Head Office
Required Experience : 2 – 5 Years
Process review
Accounts Payable – Transaction audit, test of controls & efficiency improvements.
Payroll & Employee reimbursements – Test of controls , Fraud investigations, transaction audits, and efficiency improvements.
2. Developing dashboards for analysis, MIS analysis and identifying exceptions.
3. Participating in business process analysis and continuous improvements projects.
4. Designing & publishing Monthly & Quarterly MIS to F&A and HR heads.
Secondary:
1. Driving process improvement by leveraging relevant technology such as robotics process automation and Artificial Intelligence.
2. Participating in ISO certification programs and audits.
Departmental Activities:
Quality and Operational Excellence team does the Forensic investigation for Payroll, Employee Benefits and Vendor Payments, reporting MIS to ICs, analytics for ICs, periodic audit of controls, managing ISO certification, driving Business process improvements & automation.
OPERATIONAL EXCELLENCE
QUALITY ASSURANCE
INTERNAL AUDIT
FORENSIC ANALYSIS
PROCESS AUTOMATION
CA (CHARTERED ACCOUNTANT)