Posted by Support for Mission Critical (SfMC) is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. Within the SfMC team, we support multiple technologies and multiple products being used by our customers via a single team
Customer Engineer (Support for Mission Critical) : Full-time Opportunities for University Graduates - Germany
Job Description:
Plan and deliver proactive and reactive support including onsite presence as needed (post Covid restrictions).
Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
Identify and manage goals and opportunities across in-scope Microsoft technologies on customer’s mission critical environment to improve the health, performance, and availability.
Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.
Apply lessons learned for continuous process and delivery improvement for the customer.
Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.
Qualifications:
Currently pursuing or have completed an MBA degree plus a Bachelor’s Degree in Comp. Science, Comp. Info. Sys., Math, Engineering or related field.
At least one year of experience with any of below technologies
Cloud Technologies, Azure AD, SQL Server, Windows Platform
Possess a passion for continuous learning, strong problem-solving skills, critical thinking, and good judgement.
Ability to apply product & technology knowledge to improve Microsoft products and the customer experience.
Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.