Posted by Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services
Full Time Opportunities for MBA Students or Recent Graduates – Montreal: Customer Success Account Manager
Job Description:
As a Customer Success Account Manager (CSAM), you are the primary customer-facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
CSAMs drive quality planning and delivery of support services to realize customer business outcomes and overall experience with Microsoft solutions. You will partner with your customer and account team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads. You will drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.
Qualifications
Bachelor’s degree in business, communications, computer science, computer engineering, IT, electrical engineering, management information systems, or related fields
Microsoft Product Certification, MCSE or other technical certifications preferred
Passion for technology and working with customers
Ability to manage executive relationships, both internally and with customers, to create business transformation
Excellent communication skills and superior customer-service skills desired
Ability to work independently with minimal management supervision and as part of regional/virtual teams
Verbal and written fluency in French and English required