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Wirpo Hiring Graduate Entry Level 2025
Customer Service Representative
Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign
Job Responsibilities:
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
To strive to create a healthy and fun filled Environment in the team
Display interpersonal skills in handling the day-to-day operations on the floor
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Identify, share and support operational improvements
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Critical Skills Required:
Very Good written & spoken communication skills
Should be flexible to work in rotational shifts in 24*5 work environmen
Proficient in computer usage and Basic knowledge on MS Office
Pro-active & Positive Attitud
Ability to Work efficiently and effectively in a tea
Excellent Customer facing Skills and Ability to build Rapport
Should have the ability to escalate issues with a view to bringing about a win-win resolution
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Education Eligibility:
Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.
Locations and Shifts:
Gurugram
US Shifts – Evening/Night Shifts for 5 Days a week with 2 fixed offs
Mandatory Skills: HWS (Empl Helpdesk)) .
For more details to apply, Click here!
Process Associate
1) Any undergraduate, graduate, post graduate, diploma or equivalent
2) Very Good written communication skills
3) Previous experience in the health care processing/chat process is preferred.
4) Experience of 1-2 years if not fresher willing to work with all parameters.
5) Age between 18 yrs – 45 yrs.
6) Residing in transport boundaries.
7) Willing to work in night shifts a& late evening shifts.
Good to Have:Call Center/Chat Experience.
Critical Skills Required:
a. Typing speed >= 30 wpm
b. Basic computer knowledge with proficiency in keyboard skills especially with numbers
c. Ability to use the phone system.
d. Customer Service and chat/email soft skills
e. Knowledge of Products
f. Knowledge of Procedures
g. Familiarity with the computer basics.
h. Good logical and analytical skills
Mandatory Skills: Inbound and Outbound Chat .
For more details to apply, Click here!
Content Moderation
Job Responsibilities:
Excellent communication skills in English.
Proactive and positive approach to tasks.
Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism.
Any Graduate (Results pending/pursuing candidates would not be eligible).
Strong work ethic and ability to work with minimal supervision.
Should know using internet websites and social communication tools.
Should be able to follow policies & procedures diligently as prescribed by the business.
Only Freshers are eligible to apply.
Strong analytical and logical reasoning skills.
Mandatory documents to carry for the interview:-
Updated Resume
Passport size photograph (taken in last 6months)
Aadhar card- (Original) with recent photo updated
Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation- Xerox copy).
Mandatory Skills: Content Moderation .
For more details to apply, Click here!
Associate
Job Description:
H.Sc / Graduate freshers with good communication.
US healthcare Exp will be an advantage.
Knowledge of basic computer operations.
Willingness to work in the late evening and night shifts.
Courteous with strong customer service orientation.
Good listening and speaking skills.
Typing speed 30/90%
Work from office only
For more details to apply, Click here!
Analyst
Job Responsibilities
Provides an administrative support service within specified guidelines and Aviva brand values.
Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
Gains the trust of the customer through the provision of accurate and timely information and support services.
Records all information accurately on appropriate systems.
Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
Make outbound calls to client/ stakeholders with the defined call tree
Maintain the defined Voice Quality and standards
Qualification:
Graduate in B. Com, B. A, BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.)
Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experience
Experience: 1-3 Years .
For more details to apply, Click here!
Trainee
The Trainee t is responsible for configuring and testing Wipro Proprietary Total Benefit Administration System to meet the needs of our clients requirements. Configuring involves using proprietary systems and tools to set up and configure tables/parameters in the Wipro System as defined by analysis.
Designation : Trainee
Qualification – B.E / B. Tech / MCA (2024 Passed out only)
Service Agreement : 12 Months of Service Agreement
Office Location:
Building 2, Candor Techspace, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon – 122001, Haryana
Shift Timings- 11.30am to 9pm
Cab Facility- Pick & Drop at door step
Mode Of Technical Interview: Walk-in (Face to Face)
Technical Skills:
· Knowledge of Software Development Life Cycle (SDLC)
· Knowledge in Simple & Complex SQL Queries
· Principles of Manual testing and some exposure might be desirable
· Knowledge of system testing and software quality assurance best practices and methodologies
· Ability to break down a complex problem into smaller, more manageable pieces and able to understand and describe the relationships between those pieces (i.e. good analytical skills)
· Apply basic relational database concepts (e.g. table relationships, keys, SQL and DB2 queries etc).
Communication and Excellence:
· Excellent communication skills (Verbal, written and listening ability).
· Shares information and write and speak concisely
· Excellent understanding of the organization’s goals and objectives.
· Takes ownership and responsibility for work assigned.
· Highly Self Motivated and a team Player
Interview assessment:
1st Level – GATE Assessment (Logical Reasoning)
Next Level – HR Round – Over MS teams video connect ( for candidates who are shortlisted in GATE interview)
Next Level – Managerial Interview – Scheduled Interview at office location
Applicant should have below documents:
1. PAN Card & Aadhar Card / Voter id / Driving License / Passport
2. Provisional Certificate/Consolidated Mark sheet from University, All semester Mark sheets
3. Vaccination certificate (Must vaccinated with 2 doses)
For more details to apply, Click here!
Customer Care Jr Process Associate – US
Job Responsibilities:
Handling of inbound and outbound calls to address various call types from customers.
Handling of incoming transactions (chat/email/social media) to address queries from various customers.
Handling technical queries including troubleshooting for client diabetes-devices management software and app.
Handling requests for free of charge items.
Assisting customers to make the right product choice.
Determine based on product complaint if warranty claim applies and if so, order, replacement product.
Log information related to product complaints, to be researched by the quality team.
Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.
Response to Inbound email or whitemail via phone, email or whitemail.
Candidate’ profile:
Advanced level of English.
Advanced level of Italian.
Excellent verbal and written communication skills.
Problem-solving: Ability to address customer concerns and find solutions.
Negotiation: Strong negotiation skills to secure favorable deals.
Sales Acumen: Understanding of sales strategies and techniques.
Highly self-motivated to deliver superior customer experience.
High energy level and personal resilience.
Integrity and desire to comply with all legal and moral standards.
Service and quality oriented.
Nice to have skills:
Experience in Medical Device BPO /Diabetes devices.
CRM Proficiency in using CRM software
B. Tech and MBA Freshers are not Applicable
Experience:
2 to 4 years of experience in back-end processing (preferable Pension, Retirements, Super annuation, Life Insurance, asset management or larger BFSI)
6-12 Months Voice Process Experience
For more details to apply, Click here!