Posted by Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We’re using innovative emerging technologies to tackle real-world problems today.
Customer Solutions Analyst – Ireland-Dublin
Job Description:
Customer Service analysts deliver service and support that represents the highest level of customer service and quality. To do this, the analyst will:
Provide world class customer service for Oracle’s online venues using phone, email, chat, and co-browse.
Use Oracle applications to research customer inquiries and determine customer entitlement to products and services.
Provision license keys and passwords that activate or enable access to Oracle products.
Work cross functionally with company stake holders to develop procedures in support of evolving business needs.
Create and maintain process documentation and publish to content management systems.
Analyze trends and process performance through data collection and metrics.
Identify, evaluate, and report issues to management that impact the quality of outputs.
Manage customer feedback through department’s ISO-certified quality management system and contribute to continuous improvement initiatives
Qualification (Preferences)
BA/BS college degree
Technical aptitude; learns new technology quickly
Proficient in English (writing and verbal)–multiple language skills a plus
1-2 years work experience–may include internship(s)
Proficient in Excel, Powerpoint (HTML is a plus)