Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.
Front-end developer – technical support engineer-
Be the customers’ point of contact for advanced technical issues (Tier3 support)
Troubleshoot, debug and qualify cases before raising it with Engineering.
Implement tailored solutions and POCs for Oracle customers on top of Maxymiser, Infinity IQ, Oracle Recommendations, and other CX Marketing services.
Be the Customer advocate and represent their needs with internal product development teams.
Provide Knowledge Transfer sessions to help reduce escalations.
Provide proactive status updates to required parties
Answer questions regarding product functionality and usage
Provide timely response/resolution to technical inquiries
Work with customers in all geographies – US, EMEA, LATAM, JAPAC.
You are a fast learner capable of finding pragmatic solutions to Customer’s problems.
You can understand, debug and fix Customer’s code and custom implementations with Oracle’s products, clarify details directly with the Customer and articulate, explain your solution.
Advanced English written and verbal communication skills
Strong personal organization skills, ability to multitask and prioritize work. You can work efficiently and remain organized when dealing with time-sensitive issues.
Degree in software engineering or related fields
Knowledge of iOS/Android development and any server-side technologies (e.g., .NET, Node.js, Java, PHP) would be a nice bonus.4