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Oracle Corporation is an American multinational computer technology company headquartered in Austin, Texas, United States. In 2020, Oracle was the third-largest software company in the world by revenue and market capitalization.
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An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
Entry Level Careers at Oracle
Analyst – Global Customer Data – Updates and Maintenance – India
Job Description:
- Provides administrative support to Customer Data Operations Team – Sales & Finance to work on customer data creation/modification received from across the globe from customers, VADs, partners, contract specialists, sales reps and via online channels.
- Typing, filling, verifying records, data entry, organizing and working on work based e-mail and other administrative tasks.
- Additionally, research and respond to internal or external inquiries; working closely with local subsidiaries finance staff like order management, accounts receivables, collections, project accounting, OPOAT, sales reps, VADs, Partners, etc.
- Also work on assigned special projects as required.
- Works on assignments that are semi-routine in nature where ability to recognize deviation from standard practice is needed.
- Normally receives detailed instructions for new assignments.
- Reading, writing and arithmetic skills needed.
- Familiarity with spreadsheet applications.
Experience Range : 0 to 2+ years
For more details to apply, Click here!
Support Analyst – India
Job Description:
As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means.
Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues.
Responsibilities:
- You will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
- Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system.
- Work is semi-routine in nature.
- Support may be delivered via electronic channels (web, e-mail, etc.) or phone.
- Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
- You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Experience Range : 0 to 2+ years
For more details to apply, Click here!
Solution Analyst – United States
- As a Solution Analyst, you will be responsible for supporting Oracle Cerner ’s internal and external clients by providing outstanding customer service and basic technical support in a Tier 1 call-centered environment.
- You will be responsible for serving as the first line to investigate and resolve client problems received through phone, ticket or other electronic means, triaging and escalating issues by using applicable monitoring and troubleshooting tools, and performing routine, preapproved changes to client domains.
- You will also be responsible for troubleshooting investigations, reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally, performing troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.
- Much of your time will be spent investigating service requests, resolving client incidents and maintaining applications.
- As you work with Oracle Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment.
- You will work directly with clients, so strong communication and customer service skills are needed.
- You will also be responsible for adhering to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements.
- When hired into the Client Services Academy, you reap big benefits.
- During training, you will gain insights into Oracle Cerner ’s support methodology and will begin project work immediately.
- You’ll work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Oracle Cerner .
Qualifications:
At least 4 years total combined related work experience and completed higher education
Receipt of the appropriate government security clearance card applicable for your position
Due to the client contract you will be assigned, this position requires you to be a U.S. citizen
Preferred :
Bachelor’s degree
At least 1 year of call center or phone support work experience
For more details to apply, Click here!
Sales Representative OD Prime I -USA
Job Description
Sells a subset of product or services directly or via partners to small-and-medium sized accounts. The role is a combination of a Field Sales Rep and Inside Sales Rep.
Job Responsibilities
- Works to achieve maximum sales profitability, growth, and account penetration within an assigned territory.
- Territory may be combination of geographic, product, industry and other customer / market dimensions.
- Sells to the territory directly or via partners.
- The territory that this rep covers does not have an Inside Sales Rep or Field Rep.
- Utilizes inbound and/or outbound techniques to identify, qualify and close new opportunities.
- Manages accounts throughout the entire sales process, and collaborates with team members in business development, consulting and support to uncover all customer needs.
- Responsible for understanding Oracle’s product offerings and competitive issues to develop solution proposals encompassing all aspects of the application.
- Travels to customer sites to identify / develop sales opportunities. Participates in the development, presentation, and sales of a value proposition.
- Onsite customer presentation with C-levels to negotiate and close strategic and complex deals.
- Liaises with customer contacts for the purpose of managing the customer relationship, identifying new opportunities and maximizing sales.