As a Siemens Government Technologies (SGT) Application Support Engineer, you are responsible for assisting customers in the use of Siemens DISW software products (Teamcenter). This position requires excellent interpersonal skills, technical troubleshooting skills, process improvement skills as well as Teamcenter administration, and upgrade skills. As part of the Managed Services team, you will interact daily with customers and internal departments via phone and email to answer questions, collect information and resolve customer issues in a timely manner.
Associate Consultant for Teamcenter Application Support – Newport News/Norfolk
Under minimal direction, serve as the initial contact for any customer related issues and provide troubleshooting for any customer incidents.
Responsible for application troubleshooting as well as routing issues to Product Support (GTAC)
Monitor health of Teamcenter and it supporting applications leveraging supplied monitoring tools and general administrative techniques.
Leverage remote screen sharing technology to guide customers through problem resolution.
Enter calls & Incidents in the ticketing system for KPI tracking and issue resolution.
Perform routine daily administrative tasks to maintain cloud hosted Teamcenter deployments
Leverage change control to ensure all configuration changes implemented are approved, scheduled and communicated.
A self-starter with strong communication skills
Driven to problem solve issues and provide excellent customer service
Experience working in a customer facing environment.
Experience in IT including support to end users and server systems
Teamcenter installation experience
0-2 year of Teamcenter administration experience –BMIDE, Data Model, Workflows, Change Management, CAD Interfaces, Security Model, etc.
Experience and working knowledge of Microsoft Office products
Fundamental understanding of Amazon Web Services
Ability to work with minimal supervision to support customers
Education: Bachelor’s degree in computer science or engineering, or Associate’s degree with some relevant work experience