Posted by Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$6.0 billion company with over 158,000 employees across 90 countries.
Analyst / Engineer to Team Lead – IT Domain
Experience: 1.00 to 15.00 Years
Location: Hyderabad, India
Qualification:
A Bachelor’s or Higher Degree is the minimum entry required for the position
Job Description
To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artifacts.
Lead project development, production support and maintenance activities.
Fill and ensure time-sheets are completed, as is the invoicing process, on or before the deadline.
Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.
Create functional and technical specification documents.
Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines.
Ensure analysts adhere to SLA/KPI/OLA.
Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.
Lead and ensure project is in compliance with Software Quality Processes and within timelines.
Review functional and technical specification documents.
Serve as the single point of contact for the team to the project stakeholders.
Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.