Posted by Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,
Multi – Service PA1 – Service Centre Specialist
Programmer / Analyst / Customer Service Analysts / Contact Center / Call Center (Remote Job)
Laptop provided
Interview Process: 1 Telephonic / Video Interview
May also apply directly by sending your resume to
You will have an opportunity to earn up to an additional $400 per month in monthly incentives focused on job performance, quality, and attendance.
Job Description:
•Receive inbound phone calls from our prescribers and members
•Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process
•Good written and verbal communication skills
•The ability to display soft skills while moving the call forward
•Meeting or exceeding government mandated timelines
Qualification:
High School Diploma, GED or equivalent required
Bachelor’s degree in related field or equivalent work experience preferred
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
Six months of PBM/pharmaceutical related work strongly desired
1+ years of call center experience
1+ years of healthcare background
If you did not find an open position that you are interested in, please send us an open application by filling in our open application form. Click on “apply now” to get to the form. We will contact you if your application leads to an interview.