Posted by Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
Service Desk Analyst – Saudi Arabia
Job Description:
The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives
Be responsible for primary user support and customer service
Regular MIS & resolution log management on queriesraised
Stakeholder Interaction
Process Excellence – Ability to follow the Service Deskstandards and norms to produce consistent results, provide effectivecontrol and reduction of risk –
Domain Knowledge – Knowledge of process/ domain managed– Competent to Expert