Posted by As a Technical Helpdesk Specialist for Capitol Office Solutions, LLC, A Xerox Company, you will have the responsibility for providing remote support to our customers who are experiencing technical issues. With a focus on delivering exceptional customer experiences and problem solving, individuals must be of the highest integrity and be confident and excited about technology customers.
Technical Helpdesk Specialist
Job Description:
Triage incoming customer service calls and the ability to determine next steps independently
Remotely clear customer issues (hardware, network or software)
Work with peers & other departments to ensure customer tickets are closed properly and accurately
Project a positive and professional image through great communication skills and follow-up
Work with extended teams to help coordinate delivery of solutions and provide an exceptional customer experience
Maintain a remarkably high level of customer satisfaction
Qualification:
Strong communication and customer support skills
Computer knowledge and general IT background/skills
Good mechanical comprehension, interpersonal and organizational skills.
Knowledge of IT networks and client-server relationships
Ability to work well under pressure
IT related certification or degree