Xerox is Recruiting for Entry Level Engineering Graduates | 0 - 3 yrs | USA

Xerox is Hiring for Entry Level | Analyst | Technical HelpDesk & Digital Remote Support | 0 – 1 yrs | Apply Now

XEROX MAKES EVERY DAY WORK BETTER. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless

Technical Help-Desk & Digital Remote Support Agent – Dutch Speaking at Dublin

Job Description:

  • Act as the primary country contact for customers on all escalations
  • Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
  • Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
  • Facilitate or escalate customer issues and complaints, both internally and externally
  • Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
  • Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
  • Maintain accurate database information
  • Obtain call closures details on all dispatched calls
  • Works within established procedures with a moderate degree of supervision
  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures

QUALIFICATIONS AND EXPERIENCE:

  • A-Level Education / Leaving Certificate or equivalent.
  • FLUENCY IN DUTCH AND ENGLISH IN WRITING AND SPEAKING
  • Minimum of 6 months working in similar customer support role
  • A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications,
  • Networking, Network protocols, etc).
  • Skill and competency at providing professional technical telephone support.
  • A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
  • Able to control interactions with customers using persuasion and influencing skills.
  • Able to work under pressure and deal positively with difficult situations.
  • Aptitude for understanding and troubleshooting technical problems.
  • Able to convey sensitivity and a positive approach to customer needs.
  • Can demonstrate effective interactive skills and ability to work as part of a team.

Apply Now