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Cummins We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. Cummins Headquartered in Columbus, Indiana, Cummins sells in approximately 190 countries and territories through a network of more than 600 company-owned and independent distributors and approximately 7,200 dealers.
Cummins Careers Opportunities for Graduates, Fresher, Entry Level, Mid Level and Experience Professionals in various domain such as Technology, Engineering, Marketing, Sales, Business, Operation, Customer services, Legal, HR, Recruiting and many more
Cummins Inc. is an American multinational corporation that designs, manufactures, and distributes engines, filtration, and power generation products. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
Virtual Cummins Graduate Freshers – Virtual
We are looking for a talented Service Advisor to join our team in Tuas South, Singapore. This will be Onsite role.
Job Description:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyse customers’ needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and Labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding Cummins’ or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including Labor productivity and customer satisfaction.
JOB RESPONSIBILITIES
To be successful in this role you will need the following:
Values differences – Recognizing the value that different perspectives and cultures bring to an organization.
Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus – Building strong customer relationships and delivering customer-centric solutions.
Financial acumen – Interpreting and applying understanding of key financial indicators to make better business decisions.
Ensures accountability – Holding self and others accountable to meet commitments.
Plans and aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
Data Analytics – Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
Data Communication and Visualization – Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.
QUALIFICATIONS
Preferred Qualifications:
Fresh graduates are welcome. Or High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
Be available and reachable outside regular hours, including weekends and public holidays.
Coordinate with internal teams and escalate issues when necessary
To execute the any site / yard entry related documents and requirement prior to job deployment.
Collaborate with Sales team and Operation manager for the all the Marine and all other segments sales inquiry.
Document all service activities, including time of call, nature of issue, resolution steps, and follow-up actions.
Excel in managing time, quickly response and reallocate time between tasks as priorities evolve, ensuring that urgent projects are completed on time.
Advance level of Microsoft office skills preferred.
Technical background preferred especially same industry – Marine market
For more details to apply, Click here!