Posted by For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce.
Dutch Speaking Technical Helpdesk & Digital Remote Support Agent – Europe
Job Description:
Act as the primary country contact for customers on all escalations
Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
Facilitate or escalate customer issues and complaints, both internally and externally
Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
Liaise with Various Helpdesks, Xerox and Third-Party Service Providers escalating through these avenues to closes
Qualifications:
Minimum of 6 months working in similar customer support role
Skill and competency at providing professional technical telephone support.
Able to control interactions with customers using persuasion and influencing skills.
Able to work under pressure and deal positively with difficult situations.
Can demonstrate effective interactive skills and ability to work as part of a team.
Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organization.