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Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
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Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys Walk-In Interview on 23rd Sep 2023
Walk-In Interview For Sales positions on 23rd Sep 2023 at Bangalore
Interview details
Walk-In Interview on 23rd Sep 2023
Time: 10.00 AM till 1.00.00 PM
Venue:
Bangalore E-city Main campus Venue:: Infosys BPM limited,
Gate 10, Electronic City, Phase1 Bangalore, Karnataka, 560100
POC: HR Talent Acquisition
Please find below Job Description for your reference:
Experience range : 1-4years on order management
Location of posting: Bangalore
Expected location of deployment :: Prestige Ferns Galaxy, Ambalipura, Outer Ring Road, Bangalore
Education – Graduation – Any Graduate
Job description:
Qualification:
Full time graduate, 15 years of education
Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
Ability to work effectively as part of a team
Strong administration and organization skills
Area of responsibility:
Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards.
Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters.
Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards.
Executes transactions as per prescribed guidelines and timelines such as
verifying documents,
processing bills,
analysis of data,
responding to complaints/queries on mail,
Interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets.
Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.
Additional information:
Customer Interaction:
Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
Knowledge Management:
Shares experiences in order to facilitate capture of tacit knowledge
Process Eeengineering:
Delivers on the new process / approach to meet client / internal goals
Documents to Carry:
Carry a print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance.