Posted by Tata Consultancy Services TCS is an Indian multinational information technology services and consulting company, headquartered in Mumbai, Maharashtra, India. As of February 2021 TCS is largest company in the IT sector in the world by Market capitalisation of $169.2 billion.
Service Desk
Job Description:
Identifying hardware and software solutions. • Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Installing and configuring hardware and software. • Speaking to customers to quickly get to the root of their problem. • Providing timely and accurate customer feedback. • Talking customers through a series of actions to resolve a problem. • Following up with clients to ensure the problem is resolved. • Supporting Replacement or repairing the necessary parts. • Supporting the roll-out of new applications. • Providing support in the form of procedural documentation. • Managing multiple cases at one time.
• Installation & configuration of a company’s computer hardware operating systems and applications. • Maintenance and monitoring of computer networks and systems. • Logging the queries of customers and employees. • Analysis of call logs in order to discover any underlying issues or trends. • Diagnosing and solving hardware or software faults. • Testing and evaluating new technology. • Performing electrical safety checks on the company’s computer equipment. • Responding to call-outs in a timely fashion. • Following instructions, either written or in diagram form, in order to set up a system or fix a fault. Skills : An ability to assess each customer/employee’s IT knowledge levels Ability to deal with difficult callers Logical thinker Good analytical and problem solving skills Up-to-date technical knowledge An in depth understanding of the software and equipment your customers/employees are using Good interpersonal and customer care skills Good accurate records keeping
Qualifications : BACHELOR OF TECHNOLOGY