Posted by Google LLC is an American multinational technology company that focuses on search engine technology, online advertising, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics.
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves.
Policy Escalation Specialist, YouTube Trust and Safety
Note: Google’s hybrid workplace includes remote roles.
Remote location: United States.
Job Description:
As a Policy Escalation Specialist, you will ensure we deliver performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure issues are triaged and the right stakeholders are involved in resolution.
Qualifications:
Bachelor’s degree or equivalent practical experience.
Experience in project and process management.
Ability to work non-standard work hours as needed.
Responsibilities
Manage policy escalations from start to finish, driving consensus across all stakeholders.
Evaluate cross-product escalations to determine severity, risk, and required action.
Analyze, identify, prioritize, and deliver operational improvement opportunities. Identify, articulate, and quantify impact of required tool changes to deliver on these opportunities.
Develop post-mortems and implementations of preventative solutions, including working on tools engineering.
Review controversial and offensive video content in line with YouTube’s Community Guidelines.