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Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
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Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world
Entry Level Virtual Opportunities at Cognizant
Customer Service Representative
Job ID: 00055739091
Location: Fully Remote
This permanent full-time fully remote position that requires a person that contributes to Cognizant Contact Center for Foodservice success by providing support to Selling Team and field partners, handling service and delivery issues. Establishing and maintaining Gold Standard business relationships and maintaining predetermined brand distribution percent for customer base is critical.
This position receives and responds to inbound calls inquiries and communications from customers, marketing associates, and other customer representatives. The position also makes outbound calls as and when required. A laptop, monitor, and headset will be provided.
Job Description:
Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Answers basic inquiries and resolves basic problems.
Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
Actively re-directs incoming callers to self-service options
Performs proactive outbound follow-up communications, as necessary
Performs client site merchandising supplier support updates
Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to insure accurate confirmations
Handle e-mail requested interactions
Perform catalog management maintenance for customer order guides
Qualification:
High School Diploma and 2 years in a Customer Service function OR an Associate’s Degree.
PREFERRED
Previous experience in food service or food service distribution industry is preferred.
Call Center experience. Bi-Lingual Spanish preferred but not required.
Basic computer proficiency and experience with Microsoft Office Suite (Word and Ex
Demonstrates customer service orientation
Ability to select and apply standard policies and procedures.
Ability to resolve routine problems and questions independently.
Ability to pay close attention to details and use time effectively.
Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
Ability to work in a fast paced team environment
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CUSTOMER SUCCESS ASSOCIATE
Job ID: 00055662971
Jobs Description:
As a customer support associate, you will be responsible for identifying customer needs, issues and concerns, and providing a differentiated customer experience to meet those needs or resolve those concerns. This role will have a wide scope of responsibilities, from providing onboarding training and launch support to troubleshooting product issues in partnership with internal teams.
Qualifications:
BS/BA degree or equivalent experience
Excellent written and verbal communication skills
Experience supporting software, hardware or healthcare products
Customer engagement and/or call-center experience, with stellar people skills
Compassionate and tech savvy, with strong attention to detail
Confident presenter with proven soft skills on the phone or virtual meetings.
Preferred qualifications
Knowledge of applicable clinical research regulatory requirements; i.e., Good Clinical Practice (GCP)
Proficiency with dashboarding tools
Effective time management and organizational skills
Sales experience, selling software, hardware and/or healthcare products
Product experience, in roles like quality assurance, UX, engineering roles