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Deere & Company, doing business as John Deere, is an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment. It also provides financial services and other related activities.
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Entry Level Jobs Opportunities at John Deere
Customer Service Representative – India
Job Description:
As a Customer Service Representative in the Contact Center for John Deere Financial (JDF), you will be researching and resolving North American inquiries received via inbound calls from customers and dealers on a variety of finance products to achieve service level
Document customer and dealer interactions and enter descriptive information online in order to provide history and track issue resolution
Resolve and make business decisions on escalated and complex questions while referencing multiple screens and/or documents
Track trends and identify streamlined processes for customer, dealer and product concerns and inform/provide feedback to appropriate departments or units
Support in troubleshooting technical online requests, such as helping customers reset passwords, navigate JDF websites, etc.
Delivers on key performance indicators around quality, effort, productivity and accuracy while adhering to legal expectations and procedures.
Required:
Graduate or postgraduate in any discipline
Proficient listening and comprehension skills in English
Clear written and verbal communication in English with usage of proper grammar and an accent understandable by the customers.
High level of patience and customer centricity in resolving customer services requests.
Proficient in using Microsoft Office applications plus, intranet and internet.
Able to multi-task and work well in a fast-paced environment.
Experience independently gathering appropriate information and diagnosing the cause of a problem before taking action with the ability to make independent decisions
Experience with negotiation and conflict resolution, along with strong attention to detail and basic math skills
Knowledge of installment, revolving and leasing finance products is preferred.
Desired:
Experience in Banking and Financial Services Industry customer support services catering US Customers (1-3 yrs)
Experience working in customer service or related customer-oriented environment in an International Call Center Setup (1 – 3 years)
Experience in using Excel, Microsoft Word and other Microsoft tools. (1 – 3 years)
Work experience in a team environment. (1 – 3 years)
Experience with transaction data entry and processing. (1 – 3 years)
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Engineering Development Program 2024- USA
Job Responsibilities
We’re looking for a driven engineer to help us make an impact. The John Deere Engineering Development Program is a full time rotational opportunity targeted for new college graduates. Engineers are supported in experiencing multiple roles in a condensed timeframe to explore foundational engineering practices within Product, Manufacturing, and Quality Engineering.
Qualification:
Currently pursuing or recent college graduate with a Bachelors or Master’s degree in Ag Engineering, Industrial Engineering, Mechanical Engineering, Electrical Engineering, Computer Engineering or related degree.
Minimum cumulative GPA required of 2.8 on a 4.0 scale.
Previous internship, co-op, or project focused research experience.
Skill in using computer aided design, engineering tools and/or programming language.