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Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.
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Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.
Discover opportunities that exceed your expectations
Amdocs Internship for Freshers 2025
Technical & Business Operations Agent (BPO) – Pune
We are seeking a dynamic and articulate Voice Process Executive to join our team. The ideal candidate will be responsible for handling customer interactions via voice calls, ensuring high levels of customer satisfaction, and resolving queries efficiently. This role requires excellent communication skills, patience, and a customer-centric approach.
Job Description:
Handle inbound/outbound voice calls professionally and efficiently.
Address customer queries, complaints, and requests with empathy and clarity.
Maintain accurate records of customer interactions and transactions.
Follow communication scripts and guidelines as provided.
Escalate unresolved issues to the appropriate internal teams.
Meet performance targets including call quality, resolution time, and customer satisfaction.
Stay updated on product/service knowledge and process changes.
Adhere to company policies, compliance standards, and data privacy norms.
Qualifications:
Minimum qualification: Graduate in any discipline.
1–3 years of experience in a voice process (BPO/KPO/Customer Service preferred).
Excellent verbal communication skills in English (and regional languages if applicable).
Strong listening skills and ability to handle pressure.
Basic computer proficiency (CRM tools, MS Office).
Willingness to work in rotational shifts and weekends if required.
Shift Timings -5pm to 2am, 8pm to 5am, 1:30am to 10:30am.
For more details to apply, Click here!
GRADUATE HR
Supports HR processes by providing services to Amdocs employees, managers and HR teams. Coordinates events and activities to promote the employee experience and enables flawless and efficient end-to-end HR processes.
Job Description:
Act as a “sensor” to the Field HR and proactively “raises flags” when necessary.
Handle ongoing activities in his/her domain within a specific unit, including budget allocation and prioritization when needed. This requires staying up-to-date on the legal and/or professional issues in order to improve and update the relevant activities.
Apply knowledge and expertise of the most updated processes and tools in day to day interactions with employees.
Provide solutions (which may be customized in accordance with HR guidelines and/or business targets) and implements HR policies/processes/activities in a vibrant environment.
You will craft, generate and present a variety of reports that support organizational processes and facilitate ongoing improvement. Update and maintain data of various HR system and issue reports and analyses in support of ongoing monitoring and decision making.
Plan and handle operational aspects of HR processes and/or activities from initiation to execution, including alignment of various internal and/or external focal points.
Ensure that all the necessary facilities are in place for relevant activities.
Qualification:
Bachelor’s degree holder
Proven experience in customer facing roles
Previous experience in operational roles (that is, handling operational processes and systems)
Familiarity with Amdocs and Amdocs systems and experience of working with various partners (internal and external) are seen as advantages
Specific for EC and CR: Solid experience in planning, leading and executing similarly complex (employee care / CR) projects and events
Specific for CR rep.: Experience working with external associations – advantage
Why you will love this job:
Work with multifaceted HR Professionals at the back-end and gain a better understanding of different HR facets
Become a master of multi-tasking!
We offer a range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
For more details to apply, Click here!