Posted by Amazon, Inc., is an American multinational conglomerate technology company based in Seattle, with 750,000 employees. It focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four tech companies, along with Google, Apple, and Microsoft.
Digital Devices and Alexa Support Associate (Work from Home)
Knowledge & Skills Required
Customer Service Skills:
Dedicated to problem resolution
Demonstrate a positive attitude
Be able to resolve a conflict
Are patient and helpful
Able to avoid jargon and explain complex concepts
Are responsible in any given situation
Able to collect data accurately to identify solutions
Able to use multiple tools
Use situational judgement to determine actions
Have a detail-oriented working style
Technical Knowledge:
Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
Ability to problem solve
Awareness of latest trends and developments in the technology industry
Demonstrate the ability to apply knowledge to new situations
Be able to use judgement and common sense to answer customer questions
Demonstrate willingness to share knowledge with team members and customers
Consistently curious about technology
Communication Skills:
Excellent Portuguese communication skills (written, comprehension and verbal)
English level: Intermediate
Ability and willingness to communicate with others
Ability to demonstrate empathy
Ability to use effective questions
Ability to demonstrate active listening
Ability to communicate in a positive manner
Good comprehension skills – ability to clearly understand the issues customers present