Posted by Tata Consultancy Services (TCS) is conducting a TCS BPS Freshers Walk-In Drive 2026 for Banking Voice and Non-Voice Process roles in Bengaluru. This recruitment drive is an excellent opportunity for 2025 and 2026 graduates who are looking to begin their careers with one of India’s leading IT and business services companies.
TCS BPS Walk-In Drive 2026 for Freshers | Banking Voice & Non-Voice Jobs | Bangalore | Apply Now
Selected candidates will join the Business Process Services (BPS) division and work in customer support operations for the banking domain. Candidates must have excellent communication skills in both English and Hindi and be willing to work in a customer-focused environment.
Key Highlights:
| Particular | Details |
|---|---|
| Company | Tata Consultancy Services (TCS) |
| Business Unit | Business Process Services (BPS) |
| Role | Customer Support – Voice & Non-Voice |
| Domain | Banking |
| Experience | Freshers |
| Eligible Batch | 2025 & 2026 |
| Qualification | B.Com, BA, BBA, BBM, BMS, BAF, BBI, B.Sc (excluding IT & CS) |
| Interview Mode | Walk-In |
| Walk-In Dates | 31 July & 1 August 2026 |
| Interview Time | 8:30 AM – 10:00 AM |
| Job Location | Bengaluru |
Job Overview
As a Customer Support Associate, you will interact with banking customers through Voice and Non-Voice support channels, helping resolve queries while maintaining high service standards. The role requires excellent communication, customer handling skills, and the ability to work efficiently in a fast-paced environment.
Roles & Responsibilities
Selected candidates may be responsible for:
- Handling customer queries through voice and non-voice channels.
- Providing accurate information regarding banking services.
- Resolving customer concerns professionally.
- Maintaining high customer satisfaction.
- Updating customer records and documentation.
- Following company policies and quality standards.
- Working collaboratively with team members to achieve service goals.
Eligibility Criteria
Candidates must meet the following requirements:
Educational Qualification
Eligible graduates include:
- B.Com
- BA
- BBA
- BBM
- BMS
- BAF
- BBI
- B.Sc (excluding IT & Computer Science)
Eligible Batch
- 2025 Graduates
- 2026 Graduates
Note: The highest qualification should be Graduation only.
Skills Required
Technical Skills
- Basic Computer Knowledge
- MS Office
- Email Communication
- Typing Skills
- Data Entry
Soft Skills
- Excellent English Communication
- Hindi Communication (Mandatory)
- Customer Service Orientation
- Problem Solving
- Active Listening
- Teamwork
- Time Management
Why Join TCS BPS?
Joining TCS BPS offers several advantages:
- Work with one of India’s most trusted multinational companies.
- Gain experience in the Banking and Financial Services sector.
- Receive structured training and onboarding.
- Build communication and customer service expertise.
- Access continuous learning and internal career opportunities.
- Work in a professional corporate environment with long-term growth potential.
Selection Process
The recruitment process generally includes:
- Resume Screening
- Document Verification
- Communication Assessment
- HR Interview
- Operations/Manager Interview (if applicable)
- Final Selection
Documents Required
Candidates should carry:
- Updated Resume
- Aadhaar Card (Original & Photocopy)
- Government-issued Photo ID
- Academic Mark Sheets
- Degree/Provisional Certificate
- Passport-size Photographs
- Any Internship or Training Certificates (if available)
Walk-In Interview Details
- Company: Tata Consultancy Services (TCS)
- Business Unit: Business Process Services (BPS)
- Role: Customer Support – Voice & Non-Voice
- Domain: Banking
Walk-In Dates: 31 July & 1 August 2026 (Friday & Saturday)
Reporting Time: 8:30 AM – 10:00 AM
Interview Venue
TCS Sattva Knowledge Point
Gate 1, Yeshwanthpur Industrial Suburb
Mahalakshmi Layout
Bengaluru
How to Apply
Eligible candidates should attend the walk-in interview on the scheduled date with all required documents. Before attending, update your resume with your academic achievements, internships, certifications, communication skills, and extracurricular activities. Ensure your resume clearly highlights your English and Hindi language proficiency, customer service skills, and willingness to work in the banking domain.
For more details to Walk-In, Click here!
Interview Preparation Tips
To improve your chances of selection:
- Practice introducing yourself confidently.
- Improve spoken English and Hindi communication.
- Revise common banking and customer service terms.
- Prepare answers for HR interview questions.
- Practice professional telephone etiquette.
- Dress in formal business attire.
- Reach the venue before the reporting time.
Career Growth at TCS BPS
This opportunity can lead to career paths such as:
- Customer Support Associate
- Process Associate
- Senior Process Associate
- Quality Analyst
- Team Leader
- Operations Executive
- Assistant Manager
- Operations Manager
Employees can also explore internal opportunities in banking operations, training, quality assurance, business analytics, and digital operations.
CareerForFreshers Expert Advice
Customer support interviews focus heavily on communication, professionalism, and customer-handling skills. During the interview, speak clearly, listen carefully, and answer confidently. If you’re a fresher, use examples from college projects, presentations, internships, volunteer work, or extracurricular activities to demonstrate teamwork, communication, and problem-solving. Interviewers value candidates who show a positive attitude, empathy, and a willingness to learn.
Editorial Note
Editorial Note: This article has been prepared by the CareerForFreshers Editorial Team using the employer’s published walk-in recruitment information and current BPO/BFSI hiring trends. To provide additional value, we have included interview preparation tips, career insights, eligibility guidance, document checklists, and practical advice for fresh graduates. Candidates should verify the latest walk-in schedule, eligibility criteria, and venue details through official TCS recruitment channels before attending the interview.
Frequently Asked Questions (FAQs)
1. Who can apply for the TCS BPS Walk-In Drive 2026?
Graduates from the 2025 and 2026 batches with degrees such as B.Com, BA, BBA, BBM, BMS, BAF, BBI, and B.Sc (excluding IT & CS) are eligible, provided graduation is their highest qualification.
2. Is this opportunity only for freshers?
Yes. This walk-in drive is intended for fresh graduates starting their careers.
3. Is knowledge of Hindi mandatory?
Yes. Candidates should be able to communicate effectively in both English and Hindi, as the role involves customer interactions.
4. What documents should I bring?
Carry your updated resume, Aadhaar card, academic documents, passport-size photographs, and any internship or training certificates.
5. What is the interview process?
The process generally includes resume screening, communication assessment, HR interview, document verification, and final selection.
6. Is prior banking experience required?
No. Freshers can apply. However, good communication skills, customer service orientation, and a willingness to learn are important.
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