Posted by Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
Investigation Specialist –
Amazon Careers Bangalore
Job Description:
• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools
• Documents their actions by providing detailed annotations
• Communicates with external customers via phone or email during the investigation process
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
• Understand the issue and make best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards
Basic Qualifications
• Education Qualification: Graduate in any discipline
• Work Experience: 0 to 4 years
• Communication Skills- Excellent communication skills (written and spoken) English language
• Ability to handle and interpret large sets of data
• Demonstrated ability to work in a team in a very dynamic environment
Preferred:
• Demonstrated problem solving and analytical skills
• Proven ability to work productively and efficiently in an independent setting
• Proven ability to clearly communicate with managers and associates at all levels
• Global perspective and solid understanding of business objectives
• Excellent attention to detail and work with the highest level of accuracy