Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises
Business Operations Professional- (Entry Level-Graduate)
The role involves making and driving decisions that positively and substantially impact employee engagement, performance, customer experience and shareowner value.
Responsible to collaborate with cross functional teams and develop business operation processes to achieve desired goals; Provide business related insights, improvement suggestions and consultative services to unit’s stakeholders and other internal clients using business data; Support internal & strategic initiatives.
Responsible for several cross unit processes and/or practices, or specializes and experienced in one of the mentioned domains ; May include resource management, performance and productivity management, customer satisfaction management, governance management, SLA management, ongoing budget/cost management.
Proactively provide integrative view and analysis of the various business aspects across the unit/ project(s) to enable better decisions making. Create predictive routines and promotes risks mitigation.
Identify & highlight trends/ key issues and present results, pinpointing challenges, areas of concern and possible deviation from established plans in the domains under his responsibility; Propose action plans and mitigation activities and/ or opportunities for improvement; Compile information and results from different sources and develop reports, analysis, appropriate briefings as required; Work jointly with management to implement action plans.
Responsible for the execution of business improvement initiatives, internal/ strategic project; Perform audits/reviews, proactively identify challenges / opportunities and extract lessons-learned to achieve business goals.
Work to streamline work processes & leverage best practices and standards across the unit/ projects.
Interface and work with business analysts and information system fps.
Work collaboratively and be serve as a trusted advisor to the unit’s stakeholder’s and other functions, providing essential business operational support/consultancy ensuring that the business and operations of the unit (i.e. Quality, Budget, Performance, Capacity etc.) are running on the specified cadence, adding value to unit’s leadership discussions, operational discussions.
Documentation skills, excellent verbal and written communication skills.
Experience in using MS Office and end-user applications.
Recent graduate, minimum Bachelor’s degree
Preference for Business Administration with minor in computer science or MIS.
Must have advanced Excel, PowerPoint, data analysis and presentation skills
NOTE: This position is not approved for H1b visa or F1-OPT visa candidates. Unfortunately at this time if you need visa sponsorship we cannot consider you for this role.