The Apple Media Products Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.
Apple Media Products Engineering – Content Support Engineer
Bachelor’s degree, or 4 years equivalent work experience
Experience diagnosing technical issues
Experience with SQL, XML
Knowledge of process management, metrics and KPIs
Excellent interpersonal skills, ability to understand technical concepts and connect with non-technical customers
Self motivated, constantly looking for areas of improvement
A strong dedication to excellent customer focus
Familiarity with digital media files and content
Knowledge of video ecosystem and delivery of large scale video
Experience with Java programming, scripting
Supply Chain Content Engineering is a mixture of content encoding/processing support (Video, Apps, Books, Music), CMS tools and process support. We are the grease and the glue within engineering team that builds the largest media store in the world. This role tackles many forms from basic customer service and training, to ticket investigation, to content investigations, to identifying code and system fixes to issues. The team is looking for a highly technical and inventive teammate to help!
You will go beyond the industry norm and demonstrate creativity in problem solving, ability to think dynamically and outside of standard convention, and adapt quickly to new technical areas.