The Bank of America Corporation is an American multinational investment bank and financial services holding company headquartered in Charlotte, North Carolina, with central hubs in New York City, London, Hong Kong, Dallas, and Toronto.
Help Desk Analyst I
Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system. Desired experience in Microsoft Office application suite — how to, in addition to troubleshooting. .
1-3 years of technology/customer service experience required
Candidate should have excellent customer service skills
In-house training will be conducted as needed.
Technologies may include, but not limited to: Windows 7/XP, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.
Experience in a technology call center environment
Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents
Experience with technology ticketing systems
Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service