Posted by Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Community Banker – Essential Banking
What will you be doing?
• Delivering an expert, quality-driven service to our customers.
• Demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods.
• Proactively educating customers on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
• Acting on customer prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.
• Providing exquisite customer service in every interaction you have with our customers in the branch.
What we’re looking for:
• You will be adaptability in your approach to customer and have a positive attitude.
• Your ability to work calmly and effectively under pressure.
• You will have an understanding of the importance of meeting and exceeding client expectations.
• You will have confidence in your ability to talk to clients in detail on our products, services and channels.
Skills that will help you in the role:
• A strong level of computer literacy and proficient keyboard skills.
• You may have worked previously for a financial organisation.
• You will have commitment to provide a world-class service and drive our dedication to the customer experience.
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