Posted by Capgemini Technology Services India Limited, A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise,
Role : Technical/Desktop Support – 24 Openings
Exp : 0 -2yrs
Job Location : Mumbai(Airoli)/Bangalore(EPIP)
Job Description:-
Provide level 1 & L2 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
Should also provide accelerated response to the executive users within the customer organization
Details Skills & Experience:
Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
Experience- 0 to 2 yrs
Primary Skills (Must have)
Must be graduate
Must be comfortable in taking inbound/outbound calls.
Strong communication & analytical skills is mandatory
Good to have ITIL V3 certified
Knowledge in BMC remedy will be an added advantage
should be ready to work in 24*7 shift
Note: Interview will be on 30th Jan 2020
Interested candidates can share their resume to my mail id (monish-bevin-raj.solomon-raj @capgemini.com) with some of ur basic details as follows :
Full Name:
Mail id :
Contact no.:
Current company:
Total years of Experience:
Relevant experience in Technical support:
CCTC:
ECTC:
Notice period:
Current Location:
Contact Company: Capgemini Technology Services India Limited