Posted by Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S.,
Product Support Associate will be responding to support inquiries (phone calls, emails, support tickets) from current and potential customers of Client’s commercial products. They will assist users in troubleshooting device concerns and may provide support for proactive outreach efforts.
Responsibilities
Deliver required service to participants and help increase customer satisfaction
Prioritize technical troubleshooting and resolve issues for customers
Report recurring issues back to client
Follow User Success team’s defined and evolving processes (including escalation paths)
Create innovative solutions to meet support needs of our customers
Minimum qualifications
Education: high school diploma or equivalent experience preferred
2+ years of customer care or sales experience within a high volume customer-facing environment, where great attention to detail is required
Proven success at managing multiple tasks
Team player, flexible to support and prioritize various customer needs
Empathetic
Tech-savvy