Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Application Support Analyst
Qualification: Science / Engineering Graduate
Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.
Manage tickets and tasks escalated by the Level 1 team (Service Operations’ analyst) and also handle Customer requests assigned by the Lead.
Escalate tickets that require external intervention.
Alert Leads for tickets where there can be a potential SLA breach.
Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead.
Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets.
Responsible for coordination with other support groups (such as infrastructure, product vendor etc).
Comply with defined process during task execution (including problem management, KEDB management etc).
Participate actively during Knowledge transition (KT sessions) and contribute.
Contribute and participate proactively in knowledge sharing sessions.
Act as a buddy for new hires, when assigned by supervisor.
Must Have Skills
MS SQL Server