Posted by Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
PROCESS EXECUTIVE – DATA / Online Analyst – Adv
Job Description:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Stakeholder/Business Management:
• Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
• Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
• Client products to the customer (Analytics, YouTube etc).
• Create and manage Risk and mitigation plan based on discussion with project stake holders.
• Report to the manager on performance status and any escalations.
Web:
Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT
Design:
Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
Customer Relationship Management.
• Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
People/Team.
• Contribute to and participate proactively in knowledge sharing sessions.
• Participate and contribute to organizational activities.
Must Have Skills
Customer Service
Online/Digital Marketing