Posted by PwC’s ambition to grow through acquisitions and development of new innovative ways to serve clients, mandatory firm rotation, the ongoing climate of regulatory change, and the increased focus on globalisation all mean that PwC’s ability to maintain Independence from our audit clients is ever more business critical for PwC.
Technology Support Specialist – Onsite at PwC London Offices
Job Description:
The Technology Support Specialist is responsible for providing office based, customer-centric support and insightful advice. As well as problem solving technical problems, the Tech Lounge creates and delivers one-to-one and group training sessions.
Deliver customer centric support that creates positive and valuable experiences
Maintain an innovative technology focussed environment where customer satisfaction is as at the forefront of everything we do
Troubleshooting hardware and software used by the firm
Create and deliver innovative one-to-one, group and virtual training events that are focussed on our customer’s use of technology
Engage with other PwC teams on new technologies, ensuring the Tech Lounge is always prepared
Have a friendly and approachable manner that is customer focussed
Provide feedback and suggestions for improvements to the wider customer experience
Establish strong working relationships with customers at all levels
Qualification:
Experience of delivering excellent customer satisfaction
Technical interest in Windows, MacOS or mobile OS
Enthusiastic around technology and innovation
Effective problem identification and solution skills
Strong team player and collaborator
Ability to work from both London offices
Legal authorisation to work in the UK
Fluent in written and spoken English
Flexibility to work from different PwC offices and offsite locations where required