To assist Deloitte employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be.
Associate Analyst / Analyst – Technical Support – Hyderabad
· Excellent knowledge on Microsoft Technologies such Outlook 2016, Office 365 and Office 2016, working and troubleshooting experience of Hybrid Environment of On Prem and Exchange Online.
· Knowledge on Active Directory such password reset, Account management, Mailbox and DL management.
· Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage
· Should have Knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.
· Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades
· Should possess most updated Knowledge Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting
· Should provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD and other hardware peripherals
· Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
Required: Qualification: Any graduate/Postgraduate
Experience: 0 – 8 months
Excellent written, verbal, listening, analytical skills.
Easily grasp and communicate complex ideas.
Excellent problem-solving skills.
Knowledge of MS Office 2010, 2013 including Outlook.
Knowledge of computer hardware and software.
Knowledge of Operating Systems like Windows 10 and MacOS.
Knowledge of network and internet.