DHL is the most international company in the world with a global network in over 220 countries and territories across the globe and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. GFPS is a niche commercial and customer support department, responsible for DHL’s Global Financial and Professional Services clients.
Global Financial and Professional Services (GFPS) Executive desk Advisor
In this position you will be responsible for providing support to the GFPS commercial team to proactively manage the shipments, ensuring great service quality at all times. You will act as the liaison between the customers, GFPS team and the Express network. You will ensure Market leading service excellence by providing a 100% commitment to be “INSANELY CUSTOMER CENTRIC”.
Global Executive desk (GED) is a 24×7 Department so an advisor is required to be flexible. An advisor may be asked to work on weekend or late night shifts for maintaining optimum head count in all contingencies.
GFPS Executive desk Advisor
Ad-hoc reporting as required by GFPS management and provide analytical support where needed.
Consult with GFPS team, customer service and the DHL network to achieve the service standards for Customer programs/projects
Drive service and quality performance in line with Service Level Agreements and priorities.
Provide customers with a pro-active customer service including;
Proactive management of undeliverable shipments from end to end
Alerting customers to service suspensions or delays in transit
Contacting customers to obtain written approval for disposal
Daily and weekly reporting management
Thorough understanding of DHL’s procedures, processes, policies and Global SOP
DETAILED UNDERSTANDING OF THE DHL NETWORK
Experience in GFPS, Customer Service, Key Accounts or sales support environments
STRONG COMMUNICATION SKILLS (ENGLISH), SPOKEN AND WRITTEN
EXCELLENT TELEPHONE MANNER
GOOD ATTENTION TO DETAIL
Strong analytical & problem solving skills
Software skills (Excel, PowerPoint)
Ability to work under pressure and to aggressive timescales
A Level or equivalent
If this role interests you, please click on ‘apply now’ and submit your CV.
Deadline: Friday 5th JUNE, 2019
Interviews will take place on Monday 8th JUNE 2019