Posted by Overview
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Cognizant Career Opportunities for Graduate Freshers, Entry Level role in various domain such as Technology, engineering, digital, Finance, Healthcare’s, Customer services, Operation, Business and many more
Cognizant Technology Solutions India Ltd, Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
Cognizant is Hiring Graduate 2025
WFM-Subject matter expert with MS Excel
Real Time Analyst (SME) – Central WFM
Job Responsibilities
Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie.
Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day.
Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign.
Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics.
Provide historical reporting compilation as required by the campaign.
Manage and enter real time exceptions in WFM software.
Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime.
Track the everyday attendance and provide recommendations for understaffing and overstaffing.
Review and analyze call arrival patterns and provide recommendations to improve customer practice.
Qualifications:
Minimum two-year experience in a call center environment and familiarity with Workforce functions required.
One-year prior experience working with workforce management technologies preferred.
One year using one of the following systems: Impact 360 or any other WFM tool.
Experience with call center reporting and metrics preferred.
Proficiency in Microsoft Office Applications including Word and Excel, Google Sheets, Google Studio and other relevant software required.
Graduate/ B Degree.
Strong Analytical Skills required to critically assess situations and make decisions in real time.
Excellent problem solving and decision-making skills.
Ability to operate effectively in a team environment.
Excellent oral and written communication skills and interpersonal skills.
For more details to apply, Click here!
Data Management Business Analyst
Are you a skilled Data Management Business Analyst looking for a new challenge? Cognizant is hiring for a role based in Hyderabad with a hybrid work mode.
If you have 3 to 13 years of experience and can start within 60 days, this could be the perfect fit for you!
Data management: Data Mapping ,Data migration and integration, Data Governance, Collibra, Data cleansing, Data lineage ,RDBMS,SQL(mandatory)
Business analyst: BRD, FRD, creating user stories, Requirement gathering and analysis
Notice period Immediate to 90 days can apply
Job Responsibilities:
– Collaborate with stakeholders to translate data needs into technical specifications.
– Define, prioritize, and release data services as a data product owner.
– Establish data and metadata requirements, naming standards, and business rules.
– Conduct data discovery, profiling, and statistical analysis for accuracy assessment.
– Document data processes, integration flows, and models.
– Analyze and resolve data discrepancies with root-cause analysis.
– Assist in automating data pipelines and interfaces, especially in cloud environments like AWS.
– Support end-to-end delivery of data products alongside Data Engineers and analysts.
Domain Knowledge:
Experience in Consumer or Business Lending or Wealth Management is preferred.
– Excellent verbal and written communication skills.
– Strong analytical and problem-solving abilities with attention to detail.
– Collaborative project orientation with cross-functional teamwork capabilities.
Technology Skills:
– Proficiency in advanced SQL across enterprise-level DBMS like Redshift, Oracle, and SQL Server, as well as Python scripting.
– Understanding of data governance, metadata management, and automation best practices.
– Knowledge of Agile methodologies and data product life cycle practices is essential.
If you meet these qualifications and are ready for a new challenge, please send your updated resume to mithra.umapathy@cognizant.com.
For more details to apply, Click here!
Cognizant is hiring for Service Desk Engineers
Location: Kolkata
Experience: 3 months to 2 years
Mandatory Skills: Service Desk+ International Voice Process+L1 Support
Job Responsibilities:
1.Provide technical support and assistance to users via the service desk ensuring timely resolution of issues.
2.Utilize MS Excel to analyze data and generate reports that support decision-making processes.
3.Manage user access and permissions through Service Desk
UAM ensuring compliance with company policies.
4.Collaborate with team members to identify and implement process improvements that enhance service delivery.
5.Monitor system performance and troubleshoot issues to maintain optimal functionality.
6.Document and maintain records of technical issues and resolutions for future reference.
7.Communicate effectively with users and stakeholders to understand their needs and provide appropriate solutions.
8.Assist in the development and implementation of training materials for end-users.
9.Participate in team meetings to discuss ongoing projects and share insights.
10. Support the telecom domain by applying relevant knowledge and skills to specific tasks.
11.Ensure adherence to company standards and procedures in all technical operations.
12.Contribute to the company s mission by providing reliable and efficient technical support.
13.Enhance customer satisfaction by delivering high-quality service and support.
For more details to apply, Click here!