Amazon.com, Inc., is an American multinational technology company based in Seattle, Washington. Amazon focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies, along with Google, Apple, and Facebook.
Virtual Customer Service (VCS) is a ‘Work from Home’ model for South Africa. VCS associates is expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
Virtual Customer Service Associate
Please note that this is a Work From Home position and you may reside anywhere in South Africa.
Existing and dedicated uncapped Fiber line 10Mbs Download and 5Mbps Upload (ADSL, LTE lines and Wi-Fi connections are not eligible for this role). Please note that proof of connectivity will be required.
Completed NQF Level 4 or a Matric qualification or higher
At least three (3) months of work experience (any environment)
Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
Good command of English (verbal and written)
Typing, phone, and computer navigation skills
Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
Ability to cope well in a high pressure environment while maintaining high quality outputs
South African Citizen/Permanent Resident/ Holder of legal right to work in South Africa
Additional Required Skills:
Ability to empathize with and prioritize customer needs
Uphold company values and respect every customer
Exude patience and ownership with each customer
Ability to resolve conflicts and set appropriate expectations with customers
Ability to determine customer needs and provide appropriate solutions