Posted by Google LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.
IT Support Engineer, Early Career – USA
Job Description:
Provide support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each will vary based on operational needs).
Troubleshoot across Google’s corporate IT resources, applications, and various operating systems, including Linux, Mac OS, Windows, Chrome OS and mobile platforms.
Assist Googlers with resolving software, hardware, and networking issues. Support various services such as video conferencing, remote access, new internal products and mobile technology.
Minimum qualifications:
Associate’s degree or equivalent practical experience.
Practical experience troubleshooting in a Linux, Mac OS, or Windows networked environment – supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
Customer service, client facing, and/or help desk experience.
Preferred qualifications:
Bachelor’s degree in relevant STEM field (e.g. Information Systems, Information Technology, Applied Networking, System Administration).
Completion of a relevant technical certification (e.g., Google Career Certificate – Google IT Support Certificate or other comparable certifications).
6 months of relevant work experience, including deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
Ability to adjust quickly to changing priorities and make quick decisions with limited information.
Effective organizational, communication, leadership, and teamwork/collaboration skills, and passion for new technology and commitment to learning new skills.
Accepting applications on November 8th, 2021