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HCL Technologies Limited, d/b/a HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.
HCL Technologies Careers Opportunities for Graduate Entry Level role in various domain such as Engineering, Technology, Healthcare, Operations, Sales marketing, Business Operation, Customer services,Digital and many more domain at India, Europe, USA in 224
Careers Opportunities for Graduate Entry Level role in 2024
Financial Analyst – USA
Job Description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
(1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
(2.) 1. To consistently meet or exceed CSAT parameters as defined for the process.
2. Ensure the accuracy and timeliness of data feeds and flows for the process and produces, reviews and records quarterly results for client.
(3.) Attendance or Login Hours or Unsechduled Leave or SLA targets as per defined by the process
(4.) Improving skill level through Self development or nominating training programs
Skill reverification Tests
(5.) Maintaining the accuracy and integrity of the database and provides financial information support and analysis to management as per defined quality norms
Qualification: BA, Bachelor of Arts, BBA, BCom
For more details to apply, Click here!
Quality Analyst – USA
Job Description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
(1.) The individual should demonstrate capability of Collecting, validating and reporting the SLA’s accurately against the targets defined by the customers by focusing on their needs and ensuring that the customer perspective has been met
(2.) Conduct Internal Audits of all Processes at regular intervals including . Ops Hi5 Audits or any other audit as per the requirement
(3.) Driving awareness on the Quality tools, Kaizen, Value Add and QMS
(4.) Improving skill level through self development and Bringing new ideas for Process Improvement by supporting the improvement projects
(5.) The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities
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Data Analyst – USA
Job Description:
Generates and maintains all process related MIS data. Manages adhoc reporting requests and manages reporting for the team , Identify and track the unmeasured areas keeping and maintaining quality standards as per the defined quality norms,Innovation and Kaizen,Training and Self Development,Solution Mindset .
(1.) Generates and maintains all process related MIS data. Manages adhoc reporting requests and manages reporting for the team , Identify and track the unmeasured areas keeping and maintaining quality standards as per the defined quality norms,Innovation and Kaizen,Training and Self Development,Solution Mindset .
Qualification: B-Tech
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Analyst – USA
Job Description:
First level technical Support
(1.) To maintain high login Efficiency (Availability) for customers.
(2.) To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.
(3.) To update worklogs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.
(4.) Work on value adding activities such Knowledge base update and self development.
(5.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
(6.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
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Analyst
Job Description:
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Should have hands on experience windows based client operating systems like windows 7, vista, XP
Knowledge on server, Network, storage and other IT Infrastructure devices
Knowledge of Active directory, exchange
Knowledge in ITSM tools like service now, Remedy and etc.
In depth Knowledge on MS office suit
Knowledge on Internet browsers, VPN and remote dial in users and other desktop applications like WinZip, Acrobat and etc.
Support knowledge on laptop, desktop, printers PDA, blackberry
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
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Analyst- DWP
Job Description:
Provide first/second level contact and problem resolution for customer issues.
Work with vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
Qualification: BE/B.Tech (Hons), BE/Btech/Beng(Hons)
For more details to apply, Click here!
Developer-Robotics Process Automation
Job Description:
To develop and automate delivery requirements through code and script creation that conform to the company and client compliance norms.
(1.) To understand specification or design document and accordingly create process automation codes through scripting tools
(2.) To automate solution through code development using scripting tools
(3.) To complete all assigned tasksortargets and consistently meetor exceed all agreed productivity parameters as defined for the process
Qualification: BA, BAcc – Bachelor of Accounting, Bachelor of Arts, Bachelor of Science, B-Tech
For more details to apply, Click here!
Senior Developer – India (Chennai/Noida /Bangalore)
Job Description:
Technical Consultant – Senior – Packages Need a Base SAS programmer having good experience , good communication skill,
1. Monitor daily, weekly and monthly batch jobs
2. Fix job failures with Knowledge articles.
3. Handle service request like access to environment and data request with Knowledge articles.
4. Update and prepare Knowledge articles.
5. Trouble shoot application issues with logs
6. To work on change request to work with business to prioritize/re-prioritize the requirements and change orders
7. To trouble shoot on problem records to identify root cause
Qualification: B-Tech
For more details to apply, Click here!
ANALYST – Brazil
Job Description:
To support daily technical support activities for desktop, laptop & printers
To set up and test desktop computer peripherals(New users)
To perform the system changes adhered to organizational policies
Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
Maintain technical documentation in association with other functional departments
To own end-to-end activities whenever there is a new rollout of OS / Applications etc
To work on the pro-active tickets triggered the Workblaze tools until closure / escalate as appropriate
To assist the users setup their VPN / Citrix / Azure / VDI etc
Job Requirements:
Degree completed or in progress in IT;
Solid experience with Hardware and Software troubleshooting and Network basic support;
Excellent verbal and written communication;
Advanced/fluent conversational English (mandatory);
Intermediate conversational Spanish (mandatory);
For more details to apply, Click here!
SENIOR ANALYST
Job Description:
Provide first-level support for network-related incidents and requests.Assist in the installation, configuration, and maintenance of network equipment and services.Monitor network performance and troubleshoot issues to ensure optimal efficiency.Collaborate with cross-functional teams to implement network changes and upgrades.Document network configurations, procedures, and troubleshooting steps.
For more details to apply, Click here!
Process Analyst
Job Description:
The Credit Dispute Specialist should be an experienced and motivated individual who will ensure accurate reporting of consumer information to credit bureaus, and accurate interpretation of credit bureau data for use in credit decisions.
(1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
(2.) 1. To consistently meet or exceed CSAT parameters as defined for the process.
2. Ensure the accuracy and timeliness of data feeds and flows for the process and produces, reviews and records quarterly results for client.
(3.) Attendance or Login Hours or Unsechduled Leave or SLA targets as per defined by the process
(4.) Improving skill level through Self development or nominating training programs
Skill reverification Tests
(5.) Maintaining the accuracy and integrity of the database and provides financial information support and analysis to management as per defined quality norms
Qualification: Bachelor of Arts, BBA, BCom