Posted by At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible.
Application Support Specialist Level / Service Desk Level – Europe
Job Description:
Open and assign incidents/service requests as per internal process/procedures received from different sources: phone, email, ticketing tools;
Process user and access management requests;
Communicate, follow up and manage centralize distribution lists via Email Exchange Console;
Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;
Publishing documentation on different sites;
Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.
Qualification:
Student in final year or fresh graduate (Bachelor’s Degree) in IT/ Computer Science, Engineering, Technology
Logical thinking and problem solving abilities;
Teamwork, good communication skills
ITIL knowledge.
German or French skills represents an advantage
Advance English language skills