Posted by Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
Infosys Hiring for Graduate Freshers, Entry Level, Mid Level and Experience professionals in various domains such as Technology, Engineering, Digital, Finance, Supply chain, Logistics, Management, Operation, Customer services, HR, Legal, Cyber, AI, Robotics and many more domains
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys Graduate Hiring Freshers 2025
Customer Service Trainee
Location: Bengaluru, Karnataka, India
We hereby invite your job application for Customer Experience/Service Desk/Product support Trainee role across Hyderabad, Bangalore & Pune location. Please refer to the JD and help share your job applications if the same is aligned to your career aspirants and you meet required threshold as per laid down JD.
Job title: Trainee : Customer Experience/Service Desk/Product Support
Job Level: Fresher (0-1 Year Relevant Experience with tier 1 BPM firm)
Location: Bangalore/Hyderabad/Pune
Model: 100% work from office
PS: Selected folks will be given training on process they found fit and be deployed upon successful completion of due training and be placed as per location stated above.
Job Responsibilities:
1) Provide first level resolution and empathetic customer care through phone, email & chat
2) Handle customer objections, build rapport and ensure smooth resolutions
3) Stay updated on product knowledge and tools
4) Log tickets, track cases and ensure timely follow-up
5) Document customer interactions and escalate complex issues when needed
6) Maintain high levels of Customer satisfaction and professionalism
Skills required
1) Excellent verbal and written communication skills in English
2) Strong customer handling and problem solving abilities
3) Advance knowledge of MS Office and computer systems
4) Ability to work in rotational shifts, including night shifts & weekends
5) Effective listening and probing skills
6) Self motivated and proactive attitude
Eligibility Criteria
1) Any full time graduate (No Backlogs)
2) Fresher with 0-1 year of relevant BPM experience
3) Willingness to work in US time zones
4) Commitment to client specific training and 24*7 support environment
Should you want to kick start your career with infosys please feel free to express your interest alongside your most updated resume and below cited details.
1) Most updated resume
Qualification:
Key competence
A quick snapshot about yourself
Current Location
Preferred Location
Willingness to work in night shifts with rotational offs:
Expected Compensation
Joining Availability
All the required details with your updated resume be routed to undersigned and you’ll be called should your profile matches with abovesaid requirement.
Looking forward to hearing from you
Send your CV to amit.jha07@infosys.com
For more details to apply, Click here!