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Technical Analyst 2-Support (ERP Accounting) – Philippines

Job Description:
This is for a Permanent role and requires you to work at our office in Glorietta Makati and on night shift/graveyard hours. Currently work from home until further notice. Open for remote / flex work set up.
You will continue to practice, trained of your expertise in Accounting and acquire new skills in performing it in an IT Industry.
Your primary task will include the following but not limited to:
Provide technical support to Oracle global customers
Deliver resolution through inbound and outbound phone calls and emails
Perform highly complex troubleshooting and analysis
Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs
In this role, you will be our customers’ first point of contact, responsible for delivering world-class customer support experience to maximize their use of Enterprise Resource Planning (ERP) software.
As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Possesses at least a Bachelor’s/College Degree, Finance/Accountancy/Banking or equivalent.
Knowledge in GAAP and ERP/Accounting softwares (i.e. JD Edwards, SAP, Quickbooks) is an advantage
Entry level candidates and Industry shifters from Banks, Financial and Insurance Institutions are welcome to apply.
Job entails 70% virtual or phone support for our business clients
Willing and able to work on a night shift schedule

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