John Deere is the brand name of Deere & Company, an American corporation that manufactures agricultural, construction, and forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
Territory Customer Support Manager, NZ
As an enthusiastic and business focused Customer Support professional you will thrive in a dynamic environment that constantly transforms to meet new business requirements. You enjoy working collaboratively with others, have an extensive off highway technical engineering background with a passion for Agriculture and the highest standards of service delivery and customer satisfaction. The ability to challenge views in a professional manner, and be a confident leader are all critical requirements for this role. In addition, you have/are:
This is an exciting opportunity for a driven, forward thinking and experienced Agricultural Customer and Product Support Specialist to be part of one of the worlds most respected companies as they transform to become a leader in smart industrial. You will play a key role in partnering with our dealerships to develop their product support capabilities, service management and profitability strategies. In addition, you will drive product and performance issue resolution with dealers and customers while managing the Customer Experience. This is a true trusted advisor role, where coaching and guiding dealer customer and product support initiatives are critical to the success of the role.
Highly developed communication and relationship management skills with the ability to build credibility, engage and influence at all levels
Excellent planning and organisational skills with a reputation for delivery
Extensive knowledge of technical off highway engineering
Field experience with regular customer contact and knowledge of dealer/distribution networks.
Practical experience with John Deere Machinery and Equipment will be highly desired
Note: Appropriate work authorisations are required in New Zealand prior to application.
Applications for this position will close at COB 3rd June 2020.