Posted by John Deere is the brand name of Deere & Company, an American corporation that manufactures agricultural, construction, and forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
Customer Service Representative
Job Description:
Utilize various support channels including phone, email, chat and social media
Document each interaction in the internal case management system
Perform call/case quality auditing and deliver actionable results to management
Work closely with Deere’s Social Media team to route and responds to customer support related items
Mentor less experienced agents and handle escalated support issues
Work off-shift hours and occasional holidays
Work experience and/or knowledge of agriculture, residential turf & golf industry products and customers
Skills in interpersonal communications, negotiation and conflict resolution
6+ months experience with customer service / support experience
Experience working in an inbound customer support call center environment
High comfort level and experience with consumer software applications
Available to work 2nd shift, off-shift hours, and occasional holidays to support the business
Education:
Bachelor’s degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience