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Paytm Payments Bank is conducting Mega Walk-ins for graduate and post graduates having upto 5 years of experience for Escalation Desk Executives / Customer Support / Operation Role
Requirement:
Fluency in English is a must
Male Candidates preferred.
Should be willing to work 6 days in a week
Should be okay with rostered week offs
Desired Profile:
Should be a good leader & experience of working under pressure
Possess Strong communication & Interpersonal Skills.
Qualification – Graduate/Post-Graduate
Willing to work in rotational shifts
Job Description:
Handling Customer escalations
Provide solution to customer queries.
Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
Follow ups with Merchant and Internal stake holder is required to stop the fraudulent transactions on time.
Coordination with investigating authorities/Government agencies is required
Please Note:
Candidates who have given interview in Paytm before are not eligible to apply again.
Walkin Details:
Walkin Date and Time: 17th-18th June 2019 (Monday & Tuesday) from 11 A.M – 1 P.M
Walkin Venue: Paytm Payments Bank, A-80, Sec-2, Noida
Contact Person: Ritika Dwivedi (HR)
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