Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services.
Full-time opportunity for students & recent graduates:
Our support engineers are part of the CSS area, which provides advanced technical expertise, troubleshooting and advisories on the most effective use of Microsoft Cloud solutions and services (i.e. Azure, Office 365) and traditional on premises products (i.e. Windows, SQL, Networking, Exchange, Skype for Business, Office) for Microsoft’s most important enterprise customers.
Our Support Engineers serve as the first point of contact for Microsoft’s customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
Using technical expertise and excellent communication skills, Support Engineers are responsible to fix real time issues, collaborating directly with the customers and other support professionals to help customers solve business problems. Support Engineers are great problem solvers with keen analytical skills, who love working with industry leading technologies and are excellent communicators, asking good questions and demonstrating empathy.
Ideally pursuing or within one year of graduation from a Bachelor or a Master’s degree;
Excellent command in English/German/French/Spanish etc. – ideally two of those languages
Availability to work a full-time schedule;
Competency in Analytical Problem Solving;
Relationship building and good communication skills;
Project Management skills – ability to plan, execute and forecast actions in advance;
Passion for technology;
Client facing experience will represent an advantage;
Strong analysis, problem-solving and decision-making skills.
Please ensure you are uploading your CV (in English) in order to be considered for the role.