Posted by Petrofac is a respected international service provider to the energy industry, with a diverse client portfolio including many of the world’s energy companies.
Petrofac is looking to recruit a IT Analyst to join our team on a permanent basis located in Aberdeen, Scotland, United Kingdom.
IT Analyst
Job Description:
Protect and enhance the reputation of Petrofac through responsive PR strategies and the creation of imaginative, impactful multi-channel communications and content for internal and external audiences.
Provide first and second line support for IT in the respective project offices. This includes laptops/desktops, printers, AV and meeting room equipment, supporting MS Office and business applications and delivering images and upgrades. While the Desktop support engineer will primarily support Windows a broad understanding of other IT technologies such as network and server infrastructure is required to in order troubleshoot complex problems and undertake routine maintenance activities supported by 3rd line.
Work with the business to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum exploitation of approved IT technologies.
Provide support for software and engineering applications including installation, licensing, troubleshooting support etc. This will require regular communication with application support experts in Sharjah /India.
Skills & Experience:
Ability to communicate effectively with business customers and IT colleagues up to senior level.
Broad knowledge of office IT infrastructure/communications, including server and desktop hardware and software, and local/wide area networking technologies.
Experience of having supported the full range of IT technologies in a similar sized organisation
Experience of working with a ticket system, escalating and providing information for multiple IT teams and managing issues through to resolution
Basic level of knowledge (installation, licence management, troubleshooting) supporting specialist technical and engineering applications
Preferably educated to degree level in an appropriate subject.
Microsoft accreditation in the key technologies deployed within Petrofac (e.g. desktop operating systems, Microsoft Office).
Demonstrable experience and expertise in the key technical areas (server/desktop infrastructure, LAN/WAN).